PRIVACY POLICY

What information do we collect about you?

We collect information about you when you place an order for products or services. We also collect information when you consent to submitting your details through our website contact form. Anonymised website usage information is also collected through this website’s use of cookies (see below).

How will we use the information about you?

We take your privacy seriously, and will only use the personal information we receive about you in order to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.

We will not share your information with any third parties for marketing purposes.

We may subcontract third parties to provide specialist services on our behalf under contract. This means that these companies may also process your data. Whenever we ask another organisation to provide a service for us, we ensure that they have security measures in place to protect your information at all times. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

Security

We use reasonable organisational, technical and administrative measures to protect any Personal Data that may be held within our organisation. We store customer data in our (security monitored) office premises, and our customer records are held for a minimum of 7 years – for purposes of HMRC audits or inspections. Our website only stores a log of any contact form submissions made  – which is deleted on a regular basis.

In the event that any data we hold is compromised, we will notify you and any relevant authorities within 72 hours by e-mail with information about the extent of the breach, any affected data and provide details of our action plan for measures to secure the data and limit any possible detrimental effect on the data subjects.

If you feel that the security of any data we may hold has been compromised, please contact us immediately.

Marketing

We may occasionally send you information about our products and services which we feel would be of interest to you. You have a right at any time to stop us from contacting you for marketing purposes. If you have consented to receive marketing, you may opt out at a later date.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all, of your personal information, then please email: hello@spark-comms.co.uk or write to us at the following address – Spark Communications, Argyll Court, Castle Business Park, Stirling FK9 4TT.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Our use of Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications we use such as Google Analytics.

This anonymised information is used to track visitor use of the website, to compile statistical reports on website activity and also closely monitor our website’s security.

For further information visit www.aboutcookies.org or www.allaboutcookies.org

You may set your browser to disable cookies / not to accept cookies in the first instance – and the above website links also explain how to remove cookies from your browser.

This website uses the following cookies:

You can also view Google’s own Privacy Policy here.

Other websites

Our website may contain links to other websites. This privacy policy only applies to our own website – so when you link to other websites you should also read their own privacy policies.

Changes to our Privacy Policy

We will keep our privacy policy under regular review and we will place any further updates on this web page. This privacy policy was last updated on 16th October 2023.

Contact us

Please contact us if you have any questions about our privacy policy or the information we hold about you.